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Your Privacy

Who we are

Our website address is: https://icfmortgages.co.uk.

Privacy Statement

Introduction

ICF Mortgages is the trading name of Stephanie Robus. ICF Mortgages will always be upfront about what we do with your data – we are committed to treating it with respect and keeping it safe.

This privacy statement explains how we do this and how you can make sure we do. ICF Mortgages is the sole ‘Data Controller’ of your information. This means that we determine the purpose and way your information is used. We will never sell your personal information or share it with another organisation for their own purposes. You may contact us by emailing [email protected] or calling 07814 676523

Information I collect

We collect information when you give it to us by:

  • Email (directly or via my website or Facebook page),
  • Social Media (eg Facebook, Twitter, Instagram) personal message
  • Reply to a post on social media (eg Facebook, Twitter, Instagram)
  • Telephone call
  • Face to face
  • Booking forms

We only ever collect and hold information about you that is relevant to your relationship with us. This includes:

  • Contact details (name, email address, phone number, street address, FB/Messenger contact)
  • Record of correspondence and the services you are interested in
  • Record of your enquiry, address and services provided
  • Billing and payment information (incl bank details when you have given them to me)

How I use The Information

We use your personal information to provide the mortgage or protection policy you have requested or have expressed an interest in and will keep a record of them for 6 years. We will do this in accordance with UK Law. Processing will include:

  • Arranging your mortgage or protection policy

Direct Marketing

We also use social media to promote ICF Mortgages. Individuals are free to engage with our social media posts or can choose not to see them.

Sharing and Disclosure

We rely on the use of services from third parties to provide our work, We also use the services trusted of companies to run our business and process your data. Wherever possible we aim to user services that keep your details within the EEA:

  • To host, process and store emails, documents, communications, diaries;
  • To host and manage our website;
  • To provide content on Social media ie Facebook, Twitter, Instagram pages and messenger.
  • To manage our accounts, receipts and payments.

If required to by law we may need to disclose your details – to the police, regulatory bodies, or legal advisors. We will only do this in response to a valid request in compliance with UK law.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How We Keep Your Data Safe

We ensure that there are reasonable and appropriate technical controls in place to protect your personal details. We use secure Wi-Fi and trusted software to hold and process your data. We store all files and data protected by password and authentication where available. We ensure our mobile devices are encrypted, and password protected.

Your Rights

You may ask us at any time to correct data you think we may have inaccurate.
You may ask us to limit what we do with your data or to delete it altogether.
You may request a copy of the data we hold about you.

To do this email [email protected] or call 07814 676523

If you have a concern about our use of your personal data, please let us know and we will try to address the problem, where possible to do so.

You can also contact the Information Commissioners Office here: www.ICO.org

Complaints

“If you wish to register a complaint, please write to or telephone… 

ICF Mortgages
11 Bunkley Meadow,
Hamstreet,
Ashford,
Kent TN26 2HQ

Tel: 07814 676523

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.”